SERVICE DISPATCH SYSTEM
We proudly present our SERVICE DISPATCH SYSTEM, designed specifically for the service industry. Being responsive to the customer’s needs has become our competitive edge. Our software network provides us with immediate access and response for daily inquiries. Your Service History, Warranty, and Job Specifications are permanently retained and easily made available to you 24 hours per day through our website.
Computerized Service Dispatch, Contract Management, Accounting, and On-going Historical Referencing are a few of the many Software Capabilities ensuring service promptness and accuracy. ASI proudly offers the best in administrative capabilities.
Response Time
Response time is set for within 2-4 hours, however, our average response time normally within 2 hours! Emergency response time varys depending on service need, but are typically immediate.
Our Computerized Service Dispatch System tracks all service requests from the moment the customer calls. Upon entry of the customer number, the system logs the time and brings to the screen the customer billing and jobsite information, assigned Technician performing the last service, date and type of last service, date of last Preventive Maintenance, our Contact Person and any other Jobsite Notes.
Our system identifies your equipment by Unit Number, Manufacturer, Model and Serial Numbers, Capacity, Age, Equipment, Condition, and any other specific Notes.
A complete Service History is maintained for each jobsite. A Summary of all Work Orders can be brought to the screen for review at any time.
Computerized Warranty Assurance
A detailed summary of any work order can be easily accessed for your review. Possible warranty or Call-Backs are “flagged” onto the work order.
Computerized Service Monitoring
The System allows our Dispatcher to quickly review all Open Work Orders, and report status immediately on all inquiries.