We proudly present
our SERVICE DISPATCH SYSTEM, designed specifically for the service
industry. Being responsive to the customer's needs has become our
competitive edge. Our software network provides us with immediate
access and response for daily inquiries. Your Service History, Warranty,
and Job Specifications are permanently retained and easily made available
to you 24 hours per day through our website.
Computerized Service Dispatch, Contract Management, Accounting, and
On-going Historical Referencing are a few of the many Software Capabilities
ensuring service promptness and accuracy. American Services proudly
offers the best in administrative capabilities.
Response time is set for within 4 hours, however, our average response
time normally within 2 hours! Emergency response time vary depending
on service need, but are typically immediate.
Our Computerized Service Dispatch System tracks all service requests
from the moment the customer calls. Upon entry of the customer number,
the system logs the time and brings to the screen the customer billing
and jobsite information, assigned Technician performing the last service,
date and type of last service, date of last Preventive Maintenance,
our Contact Person and any other Jobsite Notes.
Our system identifies your equipment by Unit Number, Manufacturer,
Model and Serial Numbers, Capacity, Age, Equipment. Condition and
any other specific Notes.
A complete Service History is maintained for each jobsite. A Summary
of all Work Orders can be brought to the screen for review at any
Computerized Warrany Assurance
A detailed summary of any work order can be easily accessed for your
review. Possible warranty or Call-Backs are "flagged" onto
the work order for billing review.
Computerized Service Monitoring
The System allows our Dispatcher to quickly review all Open Work Orders.
Status is immediately available.